Q & A

Frequently Asked Questions



Q.  An item I like is out of stock.  Will you be getting anymore?

A. The great thing about shopping with a local boutique is you don't end up with the same items as 1000 other people, as you would buying from a big chain store.  So, unless an item is flying off the shelves, we do not restock items. Sorry ladies. Best thing to do is sign up for a Restock Alert. 

 


Q.  How many items in each size do you normally carry?

A.  We normally carry two (2) in each size available to us from our designers.  From time to time, we will have access to only one of each size; in which case, we will let you know in the item description (*limited supply in stock). 

 


Q.  I am unsure of what size to buy, how can I get help with sizing.  

A.  We have created a Size Chart for reference.  It is a general sizing chart.  As size can vary depending on style and brand. If you need further assistance with sizing, please contact us via any of our social media platforms or via email at info@katemarilin.com

 


Q.  I am hesitant to shop online.  Do you have a physical store?

A.  Currently we are an online boutique.  We do however also have a mobile boutique, Kate, which you can find at events.  You can also book Kate for private shopping. 

 


Q.  How do I find out which events the mobile boutique will be at?

A.  We post our events on our Facebook & Instagram pages. We also announce it via email to our VIP Club.  You can sign up for our VIP Club here

 


Q.  I want to book Kate for Private Shopping.

A.  You can book Kate, the mobile boutique, for all your Private Shopping needs here. 

 


Q.  Do you charge tax on all orders?

A.  California State Law requires we charge tax on all orders, regardless of where the customer resides.

 

Q.  How much will my taxes be?

A.   Taxes are based out of our hometown, Hanford, CA.  Currently our tax rate is 7.25%, which is the lowest rate in the STATE!  

 

Q.  How do I know how much shipping will be?

A.  Domestic Shipping is free for orders over $75.00.  For your convenience we have a countdown bar at the top of the screen, letting you know how close you are to FREE shipping.  In your cart, you may also scroll to the bottom; we have included an estimated shipping cost for your location. 


Q. Do you offer International Shipping?

A.  Currently we are unable to ship Internationally.  It is definitely in our future plans though.

 


Q.  I haven't received my order, what's happening?

A.  We want you to receive your goodies as soon as possible, if that's not happening please let us know.  Generally it takes 24-48 hours to process and ship your order.  After that, shipping times are dependent on what shipping method you chose.  Additionally, we will email you with a tracking number once your order has shipped. We have allotted 5-7 day standard shipping on orders that qualify for shipping.  Although our policy allows for contingency time, we strive to get your order out much sooner than that.  For more details, please see our shipping policy.

 


Q.  How do I track my order?

A.   Once we have processed your order, you will receive an email with a tracking number.  You can use that number to track your order via USPS.  You may also track your order here.

 


Q.  I want to leave a review, where & how can I review the boutique & products?

A.  Approximately 15 days after placing your order, you will receive an email asking you review your products and the boutique.  Once you submit your review, you will receive a 2nd email with a 5% off coupon code for your next purchase.  So, keep an eye on your inbox.  You may also leave a review on our Facebook Page.  Reviews left on Facebook will not receive a coupon code, as there is no way for us to trace it to your unique email and account.  Each coupon code is generated specifically for your unique email and account.  Regardless of where you choose to write a review, we appreciate it very much!

 


Q.  What is your return policy?

A.   You can find our Return Policy here.  You can easily process returns using this link

 


Q.  What type of payments do you accept?

A.  We accept all major credit cards, PayPal, Google Pay, and Amazon Pay.  We also now have Sezzle, which allows you to make payments.  During events, we will accept cash payments and all majo credit cards.  We do NOT accept checks or money orders. 

 


*If there are any further questions,  please feel free to contact us via any of our social media platforms, or via email at info@katemarilin.com